Shipping - Returns
All prices without Swiss VAT plus shipping costs.
For deliveries additional duties, taxes or fees may apply. These are to be paid there to the responsible customs and tax authorities. It is recommended that you check with customs or tax authorities for the details before ordering.
We deliver with DHL or another provider of our choice to the following countries:
|package 5 kg
|package 10 kg
|package 20 kg
|Liechtenstein, Switzerland, Norway
United Kingdom, Northern Ireland
Delivery time 5-7 working days
|China, India, Indonesia
Japan, Canada, Malaysia, USA
Maldives, Mexico, Singapore
South Korea, Taiwan, Thailand
Delivery time 7-14 working days
|Australia, New Zealand
Delivery time 7-14 working days
We deliver free shipping to Switzerland for orders over 400 CHF (package up to 3 kg). *
* Please note our information in the event of a partial cancellation!
Shipping including DHL GoGreen
With GOGREEN, DHL guarantees you and us the CO2-neutral transport of your package.
That means: The CO2 emissions resulting from the transport are certified according to a procedure and offset by climate protection projects supported by DHL. This service is free.
For all payment methods, orders are processed and dispatched immediately if they are available. We always try to be able to offer the fastest possible shipping processing.
If you pay in advance, your order will be processed immediately after receipt of payment.
Information on delivery time:
a. If you place an order with us for several items order, for which different delivery times apply, we ship the goods in a joint shipment, unless we agree with you have agreed otherwise. In this case applies to the consignment total the elivery time for the item of your order with the longest delivery time applies.
b. Information for calculating the delivery date
The deadline for delivery begins with payment in advance on the day after the payment order has been issued to the transferring bank or for other payment methods to run on the day after the conclusion of the contract and ends with the expiry of the last day of the period. falls the last day the deadline on a Saturday, Sunday or at the place of delivery state recognized general holiday, takes the place of such a holiday day the next working day.
The delivery times are standard times and do not include customs clearance. Longer transit times may occur in remote areas (areas that are difficult to access): delivery time up to 3 weeks.
As soon as your order has been dispatched, you will receive an email with the "parcel number" for shipment tracking by DHL. You can use this number to track your delivery on its way to you. So you always know where your ordered items are.
* "Do you have a right of cancellation with regard to your order and should you make use of this after submitting your contract declaration with regard to part of your order, with the result that the threshold value we have specified with regard to the one you do not have to pay or that of us If the purchase price to be repaid is not reached, we reserve the right to demand the pro rata shipping costs for the remaining part of the order from you. However, this only applies if we had already informed you about the amount of the shipping costs for the remaining part of the order before submitting your contract declaration or if you could easily calculate the corresponding shipping costs based on our information before submitting your contract declaration. "